About DP IT Technology

Understanding our philosophy and the dedicated team behind our IT services.

Our Mission

To provide reliable, efficient, and affordable IT solutions to individuals and small businesses in the Perth area, ensuring technology works for them, not against them. We aim to resolve issues promptly and empower our clients with understandable and effective support.

Our Vision

To be Perth's most trusted and sought-after IT support service, recognized for our technical excellence, customer-centric approach, and commitment to innovative solutions that enhance our clients' digital lives and business productivity.

Our Commitment

At DP IT Technology, we are committed to delivering transparent, high-quality IT services. We stand by our work with a satisfaction guarantee, offering clear communication, fair pricing, and expert advice to ensure your technology needs are met with the utmost professionalism and care.

Our Story

Founded with a passion for technology and a desire to help others, DP IT Technology has grown by focusing on client needs and providing dependable IT support services.

Our team of dedicated IT professionals is committed to providing you with the best possible service and support.

Our Team

Meet the core of DP IT Technology, dedicated to solving your tech challenges.

Diego Pedraza

Lead Technician / Founder

With over 10 years of experience in the IT industry, Diego is passionate about solving complex technical challenges and helping clients get the most out of their technology. He specializes in both Windows and macOS environments, with a focus on diagnostics, repair, and system optimization.

Project Proposal

Today, households utilize their computers for work‑from‑home employment, online study and entertainment. When a machine goes down, downtime means lost productivity and unnecessary stress. DP IT Technology can provide affordable Level 1 support for Windows and macOS laptops and desktops in the Perth metropolitan area to fulfill this need. DP IT Technology's core services include performing operating‑system reinstallation and imaging, malware removal, peripheral installation / configuration, software installation, basic hardware cleaning and remote troubleshooting via secure screen sharing.

DP IT Technology's project website is hosted on an Ubuntu 22.04 LTS EC2 instance and delivers three key functions:

Displays bundled services with clear pricing — Bronze (one fix), Silver (annual check‑up) and Gold (priority support).
Uses the WP Simple Booking “Book Now” form to schedule on‑site visits or remote sessions; occupied slots are automatically removed until a new time window is opened.
Provides a knowledge‑base blog with step‑by‑step instructions for common issues such as “PC won’t boot after Windows Update” or “How to recover files from a corrupted USB drive”, establishing company credibility.

Technical stack: Apache 2.4, PHP‑FPM 8.1, MariaDB 10.6 and WordPress 6.x running the lightweight GeneratePress theme, secured with a Let’s Encrypt TLS certificate. Security hardening follows AWS Well‑Architected guidelines: (i) SSH allowed only from a single IP, (ii) unattended OS updates, (iii) daily encrypted EBS snapshots and (iv) CloudWatch uptime alarms.

Project KPIs are: (i) page‑load time < 2 s for Perth visitors, (ii) 100 % uptime during business hours (Mon–Sat 08:00–18:00), (iii) ten qualified leads per month by week 8 and (iv) a site‑visit‑to‑booking conversion rate of ≥ 20 % by semester‑end. Completion of this project will demonstrate practical ability to deploy cloud‑based infrastructure, secure Linux servers and deliver real‑world IT services, fully aligned with ICT171 learning outcomes.

Licence Rationale

All custom articles, screenshots and troubleshooting guides are released under the Creative Commons Attribution–NonCommercial 4.0 International licence (CC BY‑NC 4.0). The clause ensures that readers may share, translate and adapt the material provided they credit DP IT Technology and refrain from commercial resale. Mandatory attribution builds high‑quality backlinks that improve SEO and authority. The non‑commercial restriction prevents competitors from bundling our free tutorials into paid training packs, protecting brand equity. Commercial use can still be negotiated through a separate agreement. Proprietary branding assets — logos, icons and pricing tables — remain fully copyrighted and outside the scope of the Creative Commons licence for any third‑party distribution.